Service Terms

1. Our Services

Noonoo operates a platform and related services that help families and nannies discover, evaluate, and manage potential childcare matches. The Services may include profile intake, interviews, reference collection, credential review, background-check facilitation, candidate or family summaries, introductions, scheduling support for the matching process, and other pre-placement matching support.

Noonoo may provide "Agents" to help match nannies and families. Agents may include human Noonoo representatives, interviewers, matching specialists, contractors, AI agents, software-assisted workflows, automated interview tools, or other tools we use to provide the Services. The word "Agent" is a product term only. It does not make Noonoo your legal agent, employer, attorney, tax advisor, payroll provider, or representative for any purpose unless a separate written agreement signed by Noonoo says otherwise.

Noonoo does not provide childcare, emergency services, legal advice, tax advice, immigration advice, medical advice, payroll services, employment services, or post-placement management. Any hiring, employment, payment, tax, insurance, screening, or compliance decisions are the responsibility of the family and nanny and should be reviewed with qualified professionals.

2. Agreement to These Terms

These Service Terms govern your access to and use of Noonoo's website, account features, interviews, messaging, matching services, and related services (collectively, the Services). Noonoo does not currently offer a mobile app. By creating an account, submitting information, scheduling or participating in an interview, communicating with Noonoo, browsing the website, or otherwise using the Services, you agree to these Terms.

If you use the Services on behalf of a household, company, trust, estate, or other organization, you represent that you have authority to bind that party. If you do not agree to these Terms, do not use the Services.

We may update these Terms from time to time. The updated Terms will be posted on this page with a new last updated date. Your continued use of the Services after an update means you accept the updated Terms.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for activity under your account and for keeping account credentials confidential. Tell us promptly if you believe your account has been compromised.

We may decline, suspend, or terminate access to the Services if we believe an account is inaccurate, unsafe, fraudulent, unlawful, abusive, or inconsistent with these Terms or the trust required for childcare matching.

4. Family Responsibilities

Families are responsible for deciding whether a nanny is appropriate for their household. Noonoo may help screen, organize, and introduce candidates, but families make their own hiring, supervision, household-access, safety, and employment decisions.

If a family independently hires or engages a nanny after an introduction, the family is responsible for all terms of that relationship and all legal obligations that may apply.

Families agree to describe their needs truthfully, including schedule, location, duties, compensation budget, children, pets, household conditions, transportation requirements, special needs, allergies, and any other facts that would reasonably matter to a nanny considering a role.

5. Nanny Responsibilities

Nannies are responsible for deciding whether a family, role, schedule, commute, household, and scope of work are appropriate for them. Noonoo may support the matching process, but nannies make their own professional decisions.

Nannies agree to provide accurate, current, and complete information about identity, work authorization, experience, references, credentials, availability, compensation expectations, languages, skills, driving, certifications, and any other information submitted through the Services.

If a nanny independently accepts work with a family after an introduction, the nanny is responsible for deciding whether the role and its terms are acceptable. Noonoo is not responsible for wages, benefits, taxes, reimbursements, schedule changes, workplace conditions, or employment decisions unless a separate written agreement signed by Noonoo says otherwise.

6. Matching, Screening, Background Checks, and No Guarantees

Noonoo works to make careful, high-quality matches. We may use interviews, references, profile information, public records, background checks, third-party services, judgment from our Agents, and software-assisted tools to support recommendations.

Noonoo does not employ, supervise, direct, control, or guarantee any family or nanny. Families and nannies are solely responsible for their own decisions, conduct, diligence, and relationship with each other.

We do not guarantee that any family will hire a nanny, that any nanny will accept or remain in a role, that any match will meet expectations, that any profile, reference, credential, or publicly available information is complete or error-free, or that the Services will prevent disagreement, misconduct, injury, loss, or other harm.

When you apply as a nanny or caregiver, participate in screening, accept a background-check request, or otherwise provide information for screening, you authorize Noonoo and its service providers to conduct screening and verification activities related to matching. Those activities may include background checks, identity checks, public-record searches, reference checks, credential checks, and similar reviews. Families or other users may also be asked to complete screening or verification when appropriate.

Some screening activities may require separate provider-specific or legally required disclosures, authorizations, notices, identity verification, or dispute processes, and you agree to complete them when requested.

Background checks may be run by third-party screening providers. Noonoo may display or share limited background-check information, such as completion status, eligibility status, badge status, screening level, expiration, or a summary, with families, nannies, Agents, or other users involved in a match. Detailed reports are shared only as permitted by law, provider terms, and applicable authorizations.

Background checks and screening information may be incomplete, inaccurate, delayed, unavailable, or limited by law, provider coverage, geography, identity information, or other factors. A completed background check, badge, eligibility status, or other screening result is not a guarantee of safety, suitability, character, future conduct, or compliance.

7. Text Messaging, Interviews, Recordings, and Communications

The Services may include phone calls, video calls, text messages, emails, website or account messages, forms, voice interviews, automated interviews, notes, transcripts, summaries, and other communications. Noonoo sends recurring text messages only after you separately opt in to receive them.

Where allowed by law, we may record, transcribe, summarize, analyze, or otherwise process interviews and communications to provide, improve, protect, and administer the Services. If a separate consent notice is presented to you, that notice also applies.

You agree not to submit confidential information that you are not authorized to share. You also agree not to record, publish, or redistribute another user's private information or communications without all required consent.

• Program name and description. The Noonoo Service Messages program sends recurring account, profile, interview, scheduling, potential-match, and customer-support messages to users who opt in.
• Message frequency varies.
• Message and data rates may apply.
• To opt out, reply STOP. We may send one final message confirming your opt-out. After that, Noonoo will not send further text messages unless you opt in again.
• For help, reply HELP or contact legal@noonoo.com.
• Carriers are not liable for delayed or undelivered messages.
• You are responsible for keeping your mobile number current and for removing a number from your account if you no longer control it.
• Text-messaging consent is not a condition of purchase. Our Privacy Policy explains how we handle mobile information and text-messaging consent.

8. Fees and Payment

Certain Services may require fees, deposits, retainers, matching fees, placement fees, success fees, subscription fees, or other charges. Any applicable payment terms will be shown or agreed to separately before you are charged.

If a placement fee or success fee applies, the separate payment terms will identify who pays the fee, the amount or calculation method, when the fee is earned or due, and any refund, cancellation, or replacement terms.

You agree to pay all fees you authorize and any applicable taxes. Fees are non-refundable except where required by law or expressly stated in a separate written agreement.

Noonoo may use third-party payment processors. Payment processors may have their own terms and privacy practices, and Noonoo is not responsible for their independent services.

9. User Content and Profile Information

You may submit profile information, photos, documents, interview responses, references, availability, compensation information, household information, messages, and other content through the Services (User Content). You keep ownership of your User Content.

You grant Noonoo a non-exclusive, worldwide, royalty-free license to host, use, copy, display, process, adapt, transmit, summarize, and disclose User Content as reasonably needed to provide, improve, protect, and administer the Services, including to create profiles, evaluate fit, make introductions, coordinate matching, and communicate with families, nannies, references, vendors, and service providers.

You represent that you have all rights and permissions needed to submit User Content and that your User Content is accurate, lawful, and not misleading. We may remove or restrict User Content at any time.

10. Privacy

Noonoo handles personal information according to its Privacy Policy. Please review it to understand how we collect, use, share, and protect information.

Because childcare matching depends on trust, you acknowledge that profile, interview, reference, background-check status, screening status, and household information may be shared with families, nannies, Agents, service providers, and other parties involved in the matching process as described in these Terms and our Privacy Policy.

11. Acceptable Use

You agree not to misuse the Services.

• Do not provide false, misleading, incomplete, or impersonated information.
• Do not harass, threaten, discriminate, exploit, defame, stalk, or abuse another person.
• Do not use the Services for unlawful, unsafe, fraudulent, or harmful activity.
• Do not bypass Noonoo to avoid agreed fees after receiving an introduction or using the Services.
• Do not scrape, copy, sell, or misuse profiles, candidate information, family information, interview content, or other private information.
• Do not interfere with the security, integrity, or operation of the Services.
• Do not upload malicious code or attempt unauthorized access to accounts, systems, or data.

12. Third-Party Services

The Services may link to or integrate with third-party services, including background-check providers, screening providers, payment processors, scheduling tools, communications providers, identity providers, and other vendors.

Third-party services are governed by their own terms and privacy practices. Noonoo is not responsible for third-party services and does not control their accuracy, availability, decisions, fees, or compliance obligations.

13. Intellectual Property

Noonoo and its licensors own the Services, including software, workflows, designs, text, graphics, logos, names, interview systems, prompts, summaries, matching methods, and other content we provide, excluding your User Content.

Subject to these Terms, Noonoo grants you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, household, or professional childcare-matching purposes. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from the Services except as allowed by law or with our written permission.

If you believe content on the Services infringes your copyright, contact legal@noonoo.com with your name, contact information, the content at issue, the rights you believe are infringed, and a statement that your notice is accurate and authorized.

14. Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services at any time if we believe continued access would create risk, violate these Terms, violate law, compromise trust or safety, or harm Noonoo, families, nannies, or third parties.

Sections that by their nature should survive termination will survive, including payment obligations, ownership, privacy, disclaimers, limitation of liability, indemnity, dispute terms, and general provisions.

15. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent allowed by law, Noonoo disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

Noonoo does not warrant that the Services will be uninterrupted, secure, error-free, or that any matching, screening, reference, credential, interview, profile, public, or fit information will be complete, accurate, current, or sufficient for your needs.

Childcare and household employment involve personal judgment and real-world risk. You are responsible for your own diligence, supervision, safety decisions, compliance decisions, and professional advice.

16. Limitation of Liability

To the fullest extent allowed by law, Noonoo and its officers, directors, employees, contractors, Agents, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost wages, lost data, reputational harm, emotional distress, personal injury, property damage, employment disputes, tax or payroll issues, or childcare outcomes arising from or relating to the Services or any match.

To the fullest extent allowed by law, Noonoo's total liability for any claim arising from or relating to the Services or these Terms will not exceed the greater of the amount you paid Noonoo for the Services giving rise to the claim in the three months before the claim arose or $100.

Some jurisdictions do not allow certain limitations. In those jurisdictions, the limitations apply to the maximum extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Noonoo and its officers, directors, employees, contractors, Agents, service providers, and affiliates from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or relating to your use of the Services, your User Content, your relationship with another user, your household employment relationship, your violation of these Terms, your violation of law, or your infringement or misuse of another person's rights.

18. Dispute Resolution

Please contact us first so we can try to resolve concerns informally. Most issues can be resolved by writing to legal@noonoo.com.

Except where prohibited by law, you and Noonoo agree that any dispute arising from or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, rather than in court, under the rules of JAMS or another mutually agreed arbitration provider. The arbitration will take place in New York County, New York, unless the parties agree to a remote or different location.

You and Noonoo waive the right to a jury trial and the right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding. Either party may bring an individual claim in small claims court if the claim qualifies, and either party may seek injunctive or equitable relief in court for unauthorized use of intellectual property, confidentiality, privacy, or security concerns.

19. General Terms

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. You may not assign these Terms without Noonoo's prior written consent. Noonoo may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

If any part of these Terms is found unenforceable, the rest will remain in effect. A failure to enforce a provision is not a waiver. These Terms, together with any supplemental terms presented to you, are the entire agreement between you and Noonoo about the Services.

Noonoo is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or communications failures, acts of government, war, terrorism, epidemics, pandemics, or service-provider failures.

20. Contact

Questions about these Terms, legal notices, privacy requests, and other legal communications can be sent to legal@noonoo.com. Noonoo may publish additional entity, notice, or mailing-address details as the Services evolve.